Our knowledgeable and friendly staff at ELG Auto body is ready to assist you with your repair needs, whether you are paying for the repairs or the repairs are being processed through an insurance company. The following are frequently asked questions and answers that you may need to know.
In many cases, the insurance company will issue you the customer, the original insurance check. In other cases, the insurance company may payELG Auto body direct for the repairs. If the check is made payable to only you and/or your spouse, you will be able to sign the original insurance check over to ELG Auto body at any point during the repair process or at the end of the repairs. Please look closely, your name may not be the only one on the original insurance check, your lien or leaseholder may be on the check. It is your responsibility to have the lien or leaseholder endorse this check. ELG Auto body can assist you with information and paperwork your lien or leaseholder may need before you take the check to them to endorse. It is the policy of ELG Auto body, that a vehicle may not be released until payment is received by the insurance company or the customer.
Typically, the original estimate will only include visual damage. Once the vehicle is in the repair stages, hidden damage may be found. This is normal for most repairs due to the complexity of today's vehicles. ELG Auto body will work direcly with the insurance company should supplemental damages be found. In most cases, supplemental communication goes smoothly with the insurance company to repair your vehicle to pre-accident condition. However, there may be times ELG Auto body may need your assistance with supplemental needs. Supplemental damage, which is above and beyond the original estimate in many cases, will be directly billed to the insurance company.
ELG Auto body attempts to forecast a target date on how long your repairs may take. This is not an exact science. A major component in making the forecast is the dollar amount of repairs. We start by using industry standards of one week of repair time for every one-thousand dollars of damage. Then you must factor in the complexity of repairs, unforeseen delays which may occur due to additional supplemental damage, availability of parts, part delays, receipt of incorrect parts, supplemental insurance approvals and current workload of the shop. Other non-controllable outside delays may increase the time it takes to properly repair your vehicle. Again, ELG Auto body will give you a target time frame, but we are unable and cannot guarantee a specific delivery date.
If you have rental coverage, most insurance rental policies only allow thirty(30) days or less of rental car coverage. In some cases, the repairs will take longer than your rental coverage allows. Some policies do not entirely cover the daily fee to rent a car. Please be prepared to assume the rental car cost above and beyond your policy time or dollar limits. Unfortunately, we do not have loaner cars available.
All of our repairs are backed by a written warranty. Please feel free to contact any of our friendly staff members for any additional information.
Thank you for choosing ELG Auto body for your collision repair needs.