Common Questions

  • Where Do I Get a Claim Number? Claim numbers are issued by the insurance company at the time you report the accident. Just write the number down and bring it in with you. We will take care of the rest.

  • Can You Match the Paint Color? We have made major investments in our paint systems, technology, equipment and paint booths. Guaranteed paint match.

  • Can I Get a Ride Home When I Drop of My Vehicle? Absolutely. We are happy to provide this service to you.

  • When Can I Wash My Vehicle? For the first 30 days you can wash your vehicle with cool water, mild soap and a soft cloth or sponge.

  • Who pays for my repairs? In many cases, the insurance company will issue you the customer, the original insurance check. In other cases, the insurance company may pay ELG Auto body direct for the repairs. If the check is made payable to only you and/or your spouse, you will be able to sign the original insurance check over to ELG Auto Body at any point during the repair process or at the end of the repairs. Please look closely, your name may not be the only one on the original insurance check, your lien or leaseholder may be on the check. It is your responsibility to have the lien or leaseholder endorse this check. ELG Auto Body can assist you with information and paperwork your lien or leaseholder may need before you take the check to them to endorse. It is the policy of ELG Auto Body, that a vehicle may not be released until payment is received by the insurance company or the customer.

    What happens if I find additional damages to my car? Typically, the original estimate will only include visual damage. Once the vehicle is in the repair stages, hidden damage may be found. This is normal for most repairs due to the complexity of today's vehicles. ELG Auto Body will work direcly with the insurance company should supplemental damages be found. In most cases, supplemental communication goes smoothly with the insurance company to repair your vehicle to pre-accident condition. However, there may be times ELG Auto Body may need your assistance with supplemental needs. Supplemental damage, which is above and beyond the original estimate in many cases, will be directly billed to the insurance company.

  • How long will it take to repair my car? ELG Auto Body attempts to forecast a target date on how long your repairs may take. This is not an exact science. A major component in making the forecast is the dollar amount of repairs. We start by using industry standards of one week of repair time for every one-thousand dollars of damage. Then you must factor in the complexity of repairs, unforeseen delays which may occur due to additional supplemental damage, availability of parts, part delays, receipt of incorrect parts, supplemental insurance approvals and current workload of the shop. Other non-controllable outside delays may increase the time it takes to properly repair your vehicle. Again, ELG Auto Body will give you a target time frame, but we are unable and cannot guarantee a specific delivery date.

    How do I get a rental? If you have rental coverage, most insurance rental policies only allow thirty(30) days or less of rental car coverage. In some cases, the repairs will take longer than your rental coverage allows. Some policies do not entirely cover the daily fee to rent a car. Please be prepared to assume the rental car cost above and beyond your policy time or dollar limits. Unfortunately, we do not have loaner cars available, but we might help you out looking for a rental.

    What warranty do I get? All of our repairs are backed by a written warranty. Please feel free to contact any of our friendly staff members for any additional information.

    Thank you for choosing ELG Auto Body for your collision repair needs.

    If you have any other questions, please give us a call.